Customer aggression revealed as concern in first national franchisee survey

Escalating aggression by customers against staff has been highlighted as a significant concern in the first national survey of Australian franchisees.

In the survey of 1007 franchisees almost half (49 per cent) indicated their staff were being subjected to negative or aggressive behavior when asking customers to comply with government health directives and more than 60 per cent said they were a little, or very concerned about the safety of staff.

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