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Customer aggression revealed as concern in first national franchisee survey

Escalating aggression by customers against staff has been highlighted as a significant concern in the first national survey of Australian franchisees. In the survey of 1007 franchisees almost half (49 per cent) indicated their staff were being subjected to negative or aggressive behavior when asking customers to comply with government health directives and more than…

How to achieve a high franchise rating

FRANdata’s Australian Franchise Rating Scale enables a consistent evaluation of participating Australian franchise systems. The foundation of these standards comes from defining and measuring what good performance looks like. After the application of an objective and rigorous measurement framework against a set of seven standards an overall performance outcome is achieved which is depicted in…