The Franchisee Satisfaction (FS) Score™ is an independent score (out of 100) showing how a franchise system’s own franchisees rate it and how genuinely the system engages its network.
Prospective franchisees do their homework and their advisors ask hard questions. Satisfaction claims without evidence carry little weight. The FS Score™ puts a number on franchisee sentiment, assessed independently and reported the same way for every brand.
The FS Score™ combines franchisee feedback data with FRANdata’s engagement review and assessment criteria.
Brands with a current FS Score
Franchisors choose whether their score is published. Brands are listed alphabetically, not ranked, and each entry shows the year it was assessed. A brand drops off this list when its score is no longer current.
From instruction to score
Instruction to assess
The franchisor instructs FRANdata to carry out the assessment.
Franchisee feedback
The franchisor supplies the results of a recent independent franchisee survey, or FRANdata runs the Satisfaction Barometer across the network.
Engagement interview
FRANdata interviews a key person on the engagement programs and culture of the system.
Assessment and review
Results are scored against the four feedback areas and the engagement criteria, then quality reviewed.
Score, certificate and licence
The franchisor receives its score out of 100, a certificate and a logo for marketing material, and decides whether the result is published.
Every brand claims happy franchisees. Few can prove it.
Independent and objective information on the Australian Franchise Sector.
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